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Guidelines for the preparation of case studies

Case studies should illustrate concrete experiences or examples on knowledge management (KM) methodologies, processes, programmes and tools.
In structuring the content of their submission, authors of case studies should adhere, as far as possible, to the predefined template below.

Section Name Description             

Abstract / Summary

Max 200 words

An overview of the case study that describes the topic, (e.g. KM programme or specific initiative for the implementation of a KM practices, or the implementation of a KM method development project). It should provide the reader with some basic details on the topic and scope of the case study.
 
Section1
Organizational context
Type of organization and context of the case study:
  • Type of organization including main stakeholders /departments involved in KM, their functions, and roles
  • Organization’s KM challenges or issues at start of project/initiative
  • Status or maturity of KM or its implementation
  • Background drivers or rationale of the KM programme/initiative.
Section 2
Objectives
of the KM initiative
 
Background and objectives of the KM programme/initiative.

 
Section 3
Description
of the KM initiative
This may include description of:
  • KM projects: period, participants, tasks, events, and key results
  • Knowledge processes used
  • Related business (management system) processes
  • KM tools used.
Section 4
Major challenges and achievements
This may include description of
  • Difficulties encountered that may have been overcome or made less severe by the use of one or several knowledge management methods and tools
  • Impacts of the KM activity or process, perceived as positive or negative by stakeholders.
Section 5
Lessons
learned /
knowledge derived
Concise description of knowledge and insight derived from experience, including what should or should not be repeated for those who follow your example.
These can be communicated to others through mechanisms―such as storytelling, etc., or summarized in databases.
 
Section 6
Additional information
Any additional information that is not included above but important to add to this document such as hyperlinks to web sites, articles, books, company’s KM documents, reports, etc.

The maximum length of a case study is four pages (five pages with references), the minimum length is three pages (with references).

In the submission process, authors are requested to:
1. upload their paper in word format following the link Submit a new paper, and then 'Attach a file'
2. input only the abstract in the text box set out for this purpose in the page ‘Submit a new paper’ 
3. preferably also attach figures and tables separately (.PNG, .JPEG, .BMP, .GIF pictures extension).

Submission that do not comply with instructions 1. and 2. above will be rejected.  

For details on formatting and style of the word document please see the guideline below:
Format guidelines (.docx)